FAQ

Famoi (shopfamoi.com) — Frequently Asked Questions

About Famoi

What is Famoi? Famoi is a Malaysia-based women's fashion brand offering trendy dresses, tops, skirts, and accessories at affordable prices. Founded in 2022, Famoi focuses on bold, trendsetting designs crafted with quality and individuality in mind.

Is Famoi a sustainable brand? Yes. Famoi partners only with suppliers that meet strong environmental and labor standards, aiming to keep responsible sourcing at the center of how the brand operates.

Where can I follow Famoi for new arrivals and style inspiration?

Orders

How do I place an order? Browse the Collections or All Products page, add your items to cart, then check out. You can check out as a guest or log in for a faster experience.

Can I change or cancel my order after placing it? Once your order has entered processing, it cannot be changed or cancelled. If you need to make a change, contact customer support immediately — we'll try to help if the order hasn't started processing yet, but we can't guarantee it.

Can Famoi refuse or cancel my order? Yes. Famoi reserves the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraud, or other issues at its discretion.

Do prices ever change? Prices and product availability are subject to change without notice.

Payment

What payment methods are accepted? Famoi accepts credit/debit cards, online banking, e-wallets, and Cash on Delivery (COD) where available.

What currency are prices shown in? All prices and payments are in Malaysian Ringgit (MYR).

Is it safe to pay on shopfamoi.com? Yes. Payments are processed through secure third-party payment gateways (and couriers, for COD orders). Famoi does not store your full payment details.

Are there any discount codes available? Promotions change periodically — the site frequently runs offers such as 10% off orders over a certain amount, or 10% off when buying 2+ items with a code applied at checkout. Check the banner at the top of the site or subscribe to the newsletter for current codes.

Shipping & Delivery

Where does Famoi ship to? Currently, Famoi ships within Malaysia only. If you're outside Malaysia, contact customer support to ask about alternative options.

How long does processing and delivery take? Orders are processed and shipped within 1–5 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day. Standard shipping delivery is estimated at 1–5 business days after dispatch, though this can vary by location and courier circumstances.

Is free shipping available? Free shipping is offered on orders above a set amount (currently RM150 and above) — this can change, so check the promo banner on the site for the current threshold.

How much does shipping cost? Shipping is calculated based on the weight and destination of your order, and the exact cost is shown at checkout before you pay.

Is Cash on Delivery (COD) available? Yes, where available. COD orders have an estimated delivery time of 1–5 business days, similar to standard shipping.

How do I track my order? Once shipped, you'll receive a confirmation email with a tracking number and link. You can also track your order via Track Order or by logging into your account.

What if my order is delayed, lost, or arrives damaged? Contact customer support with your order number. For items damaged in shipping, reach out within 3 days of delivery and include photos of the item and packaging so the team can assess it.

Returns & Refunds

What is Famoi's return window? Returns must be initiated within 7 days of delivery.

What condition does an item need to be in to return it? The item must be unworn, unwashed, in its original condition, with all tags still attached.

What items can't be returned? Swimwear, lingerie, earrings, personalized/customized items, and used products are not eligible for return, for hygiene and product-type reasons.

How do I start a return? Email customer support with your order number, the item(s) you want to return, and your reason for the return — do this before sending anything back. Famoi will confirm eligibility and issue a Return Authorization Number (RAN) with instructions.

Do I need to ship the item back myself? In most cases, no — Famoi arranges a courier pickup directly from your address. Just have the item packed and ready with the RAN clearly labeled. Sending a return independently, using your own courier or label, isn't recommended: unauthorized returns may be delayed, lost, or refused, and can't be refunded.

How long does a refund take once my return is received? After the returned item is inspected and confirmed eligible, the refund is issued to your original payment method. It can then take 1–3 days for your bank or payment provider to process it. You'll get an email once the refund is initiated.

What if I received a wrong or defective item? Contact customer support right away — Famoi will arrange a replacement or refund, including any return shipping costs, for defective or incorrect items.

Can Famoi refuse a return? Yes — returns that don't meet the policy (e.g., outside the 7-day window, worn/washed items, non-eligible categories, or unauthorized shipping) can be refused, and the customer is responsible for any related shipping costs in that case.

Sizing & Fit

Is there a size chart? Famoi's dedicated sizing chart page is still being finalized ("coming soon" as of this writing). In the meantime, check individual product pages for available sizes, or contact customer support for specific measurements before ordering.

What if an item doesn't fit? As long as it's unworn, unwashed, with tags on, and within the 7-day return window, you can request a return — see the Returns & Refunds section above. (Note: some categories like swimwear and lingerie can't be returned regardless of fit.)

Account

Do I need an account to order? No — you can check out as a guest. Creating an account just lets you check out faster and track order history.

How do I check my order status? Log in and go to My Account > Orders, or use the Track Order page.

Policies & Legal

Where can I read the full policies?

What law governs purchases from Famoi? Famoi's Terms & Conditions are governed by the laws of Malaysia, and disputes are handled through good-faith negotiation first, then the Malaysian courts if unresolved.

Contact Us

How do I get in touch with customer support?

  • Email: shopfamoi@gmail.com
  • Phone / WhatsApp: +601115039700
  • Live chat: available on the website

What about wholesale, press, or business inquiries? Reach the team at the same email and phone number above, or via Instagram/TikTok @shopfamoi for wholesale and partnership questions.