Return Policy

Return and Refund Policy

At shopfamoi.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure a hassle-free experience. Please read our policy below to understand the guidelines and procedures for returning items and obtaining refunds.

Return Eligibility:

  • To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.
  • Returns must be initiated within 7 days days from the date of delivery.
  • The following items are not eligible for return: swimwear, lingerie, personalized/customized items, used products.

How to Return an Item:

  1. Contact us first. Email famoi.my@gmail.com within the return period with your order number, item(s) to return, and reason for return. Please do not attempt to send items back before receiving instructions from us — we'll arrange the correct return method for you.
  2. Return Authorization. Once approved, we'll issue you a Return Authorization Number (RAN) along with the specific return instructions and shipping details for your order.
  3. Courier pickup. In most cases, we'll arrange a courier pickup directly from your address — you won't need to visit a drop-off point or ship anything yourself. Please have the item packed and ready with the RAN clearly labeled.
  4. Do not ship returns independently using your own courier account or shipping label. Returns sent outside our arranged process may be delayed, lost, or refused, and we won't be able to process a refund for them.



Refund Process:

  1. Inspection: Upon receiving and inspecting the returned item, we will determine its eligibility for a refund. If the item meets our return eligibility criteria, we will proceed with the refund process.
  2. Refund Issuance: Refunds will be issued to the original payment method used for the purchase. Please note that it may take 1-3 days for the refund to be processed by your financial institution. We will notify you via email once the refund has been initiated.

Exceptions and Special Circumstances:

  • Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund, including any applicable return shipping costs.
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  • Damaged Items: In the case of items damaged during shipping, please contact us within 3 days of delivery. Include photographs of the damaged item(s) and packaging for assessment and assistance.

Non-Returnable Items:

Certain items are non-returnable for hygiene reasons or due to their nature. These may include, but are not limited to, swimwear, lingerie, earrings, and personalized/customized items. Please refer to the product description or contact our customer support team for further clarification.

Please note that shopfamoi.com reserves the right to refuse any returns that do not comply with our return policy. Any unauthorized or ineligible returns will not be processed, and the customer will be responsible for the associated shipping costs.

If you have any questions or require further assistance regarding our return and refund policy, please contact our customer support team at:

 

Email: famoi.my@gmail.com

Phone: +601113131061