Shipping Policy

Shipping Information

At shopfamoi.com, we're committed to making sure your order reaches you safely and on time. Here's everything you need to know about our shipping process, timelines, and charges.

Shipping Destinations

We currently ship to locations across Malaysia. If you don't see your area listed at checkout, reach out to our customer support team — we're happy to explore alternative delivery options with you.

Order Processing Time

Once your order is placed and payment is confirmed, we process and dispatch it within 1–2 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Methods

We work with trusted courier partners to ensure your order arrives safely and on schedule. Available shipping options for your location will appear at checkout. Our standard option:

  • Standard Shipping — Estimated delivery within 2-5 business days after dispatch.

Delivery times are estimates and may vary due to your location, courier logistics, or unforeseen circumstances beyond our control.

Shipping Charges

Shipping fees are calculated based on your order's weight and delivery destination, and will be shown clearly at checkout before you complete your purchase. Keep an eye out — we occasionally run free shipping promotions!

Order Tracking

As soon as your order ships, you'll receive a confirmation email with your tracking number and a link to follow its journey. You can also track your order anytime by logging into your account on our website.

Delivery Issues & Support

Running into a delivery issue or have a question about your shipment? Our team is here to help:

We'll do our best to track down updates and get things sorted quickly.